-The Interpersonal Conflict Management and Mediation course allows students of Masters in Leadership and Human Resources Management to explore the dynamics of interpersonal conflict, understand its main components and factors, and develop strategies and competencies to manage interpersonal conflict and negotiate. Students will learn the basics of mediation. While doing so, the students will also tap into effective communication skills and strategies that enhance leaders’ performance and image.

Temps présentiel : 9 heures

Charge de travail étudiant : 11.5 heures

Méthode(s) d'évaluation : Examen final, Participation et assiduité

Référence :
Books o Bazerman, M. H., & Neale, M. A. (1992). Negotiating rationally. New York: The Free Press. o Boulle, L., & Kelly, K. (1998). Mediation: Principles, process, practice (Canadian Ed.). Toronto: Butterworths. o Chornenki, G. (1997). Mediating commercial disputes: Exchanging “power over” for “power with.” In Julie Macfarlane (Ed.), Rethinking disputes: The mediation alternative. London: Cavendish. o Craver CB (2002). The Intelligent Negotiator. Roseville, CA: Prima Lifestyles.Fisher, R., & Ury, W., with Patton, B. (Ed.). (1991). Getting to yes: Negotiating agreement without giving in (2nd ed.). Boston: Houghton Mifflin Company. o Ebner, Noam. (2016). Alternatives and BATNA in Interest Based Negotiation. (YouTube). https://www.youtube.com/watch?v=FSyABLfStXE o Fisher, Simon (2000). Working With Conflict: Skills and Strategies for Action. Zed Books o Furlong, Gary T. (2005). The Conflict Resolution Toolbox: Models & Maps for Analyzing, Diagnosing, and Resolving Conflict. Canada: J. Wiley & Sons Canada,. o Givens D.B. (2006). The Nonverbal Dictionary of Gestures, Signs, & Body Language Cues. Spokane, WA, Center for Nonverbal Studies Press. o Glaser, Tanya. (2016). Summary of Christopher Moore, The Mediation Process: Practical Strategies for Resolving Conflict, (3rd ed. 2004). San Francisco: Jossey-Bass Publishers. o G.R. Shell (1999). Bargaining for Advantage: Negotiation Strategies for Reasonable People. New York: NY Penguin Books. o Menkel-Meadow, Carrie. (2015). Mediation, arbitration, and alternative dispute resolution (ADR). International Encyclopedia of the Social and Behavioral Sciences, Elsevier Ltd. 2015; UC Irvine School of Law Research Paper No. 2015–59.