Rooms Division Management describes the scope of work favor the different departments such as Front Office, Housekeeping, Laundry, Security… It covers the Guest Cycle that starts with the Reservation Process and ends with the Guest’s Departure and After Sales Services.

Temps présentiel : 35 heures

Charge de travail étudiant : 65 heures

Méthode(s) d'évaluation : Examen final, Examen partiel, Participation et assiduité, Travail personnel

Référence :
Michael Kasavana and Richard Brooks., Managing Front Office Operations, Sixth to Eighth Editions Linsley T. Deveau and Patricia M. Deveau, Front Office Management and Operations Sheryl F. Kline, Hotel Front Office Simulation Workbook James Bardi, Hotel Front Office Management